Customized Corporate IT Maintenance and Support Solutions Provider in Singapore since 2002

Customized IT Outsourcing for Servers, Network, PCs and MACs.

Call +65 6344-9618 or email ict@axon.com.sg for FREE Network Analysis.
 

Computer network support and maintenance is vital for a business’s key performance and should be treated as an ongoing exercise. It can save your business the expense and disruption of downtime. Often, it is easy to forget how essential your IT hardware is to the success of your business, until you are up against a deadline and something critical fails. You may be able to deal with everyday troubleshooting issues. However, what happens when you come across a completely new problem you cannot solve?

By regularly performing maintenance on your computer and engaging a company that is trustworthy and reliable, you can ensure that your computer system is in good order. Companies with healthy computer systems will be rewarded with trouble-free computing and fast and efficient responses. A well maintained computer, laptop, network or server is also easier to fix in the event of a problem. Moreover, regular maintenance also ensures that the equipment lasts longer thus helping the company cut down on expenditure.

AXON understands that all companies are unique and have individual systems that are tailored to their needs. Hence, AXON adopts the policy of customizing each company’s computer support contract to meet its specific needs.

With AXON computer maintenance plan, you can expect the following benefits:

• Immediate IT Support
• Get direct access to our Microsoft Certified Engineers instead of helpdesk representatives.

• IT Management
• Management of Hardware and Software Issues on Servers and Desktops.

• IT Consulting
• Our Certified and Experienced Engineers are available for consultation regarding IT related issues.

• Good IT Support
• Our eTicketing system allows accountability thus ensuring fast and reliable IT troubleshooting practices.

• Fast Response Time
• Our technical IT Support eTicketing system are attended by many engineers to guarantee immediate response.

• Preventive Maintenance
• As AXON gets familiar with your network and computer systems, suggestions and advice will be given to prevent and minimize problems from occurring in the future.

• One Stop IT Solutions Provider
• AXON works with major distributors, supplying affordable hardware and software to our clients.

• Certified IT Engineers
• Our IT engineers are selected through the most stringent assessments and interview processes thus ensuring reliability and professionalism.

• Good Office IT Support Service
• AXON has attained many testimonials from current clients who are also prominent leading companies in Singapore willing to attest their satisfaction with our great service, diligent and dedicated engineers and prompt response time at affordable prices.

• Customized Maintenance Plans
• AXON serves organizations of different sizes and strengths, we have a range of IT Maintenance Plans for you to choose from to cater to your IT needs and budget. AXON can fill in the role of an IT department needed in a company or play complimentary roles to an existing in-house IT engineer or department.

Some useful advice that AXON recommends:

When maintaining an individual computer:

• Refrain from overloading your computer with unnecessary programs and software; decide what you require from your computer and keep it streamlined
• Refrain from unnecessary downloads and installing unknown programs from the Internet
• Ensure only fully licensed copies of operating systems and software are used
• To build a stable system, correct installation procedures and good configurations are important
• Protect your PC against malicious software, viruses, and hackers. The PC is extremely vulnerable to attack when it has access to the internet
• Perform disk defragmenting to keep data together and to prevent processing speed from decreasing.
• Tidy your PC by deleting files and emptying your recycle bin regularly
• Keep your Anti-virus and Operating System current through regular updates.

Two common reasons why computers are compromised are:

• The hacker wishes to retrieve data stored in the PC
• Your PC is being used as a relay for email spamming so that when traced, the spam appears to come from your computer rather than from the illegal originators.

How to protect your computer against attacks:

• Ensure that Anti-virus software is installed to prevent malicious programs from entering the PC
• Scan the PC on a regular basis
• Make sure that your Anti-virus software is updated so that your PC is not susceptible to new viruses and trojans
• Set up a firewall to protect against hackers and to secure data traffic from your organization

We can help you cut your organization’s expenditure through our comprehensive and customized maintenance contracts.